FREquently asked questions

What areas can you work on?

We're experts in tackling these types of areas:

> HOME ORGANIZATION + DESIGN: Kitchen · Pantry · Cabinets · Junk Drawers · Bedroom · Closets · Clothing · Kids Room · Bathroom · Garage · Storage Space · Filing System · Paper Management

> MOVES: Pre-move Purging · Unpacking · Post-move Setup

How soon can I book a session?

We are typically booked about 2-4 weeks out, but can sometimes accommodate time-sensitive projects (send us a message here if that’s you!). Appointments are available 10am-8pm Monday–Saturday.

What are your rates?

Our initial 90-minute in-home assessment will be $150, then you'll work with the lead organizer to choose a package that meets your project goals. Our organizing packages range from $500–$11,000, and package hours can be used towards both product planning and in-home organizing sessions.

Depending on the size of their home and the level of detail they’d like, clients looking to organize their home from top to bottom typically plan on an investment of $3,000–$15,000 for our team’s services, and can communicate with us what budget range for organizing products they’d like to work within. Our in-home sessions also include bonuses like complimentary donation drop-offs, complimentary organizing supply pickups & returns, and access to trade discounts at stores like Container Store & Pottery Barn!

How much can we get done in one session?

VERY generally – one or two sessions per large room, or a few smaller closets in one session. Because the process is dependent on our beloved clients’ decision-making speed, the types of things to be organized (e.g. papers vs. clothes), and the density of clutter, we can’t quote spaces to the minute! But since we work with a team, transformation happens quickly – we HAVE been dubbed the Energizer Bunny more than once...

Do you do...

...packing?

We’re more into helping you downsize and prepare for a move, saving you money because you’ll have to move less stuff! The best investment would be having pro movers do the packing, and then having us unpack + organize in your new space.

...unpacking?

Yes! Start out on the right foot by finding a home for everything and make sure ALL those pesky boxes get unpacked. Ask about our full-day unpack sessions with a team of organizers!

...closet design?

Negative, but we’ll come in afterwards to help you make the best use of that sparkly new investment! We recommend Container Store Closets or Closet Factory for luxury feel, or Easy Closets or IKEA for budget-friendly DIY. Schedule a consultation here and we’ll prepare to bring in a team to organize the new closet to perfection!

...filing?

Certainly!

...cleaning?

Not our wheelhouse. But cleaning will be SO much easier after we’re done (clear floors & counters, what!?).

...businesses?

We'll organize an individual client's work office, but we don't specialize in serving corporate clients.

Do you offer recurring services?

Every system needs a certain amount of upkeep in order to last – whether it’s seasonal clothing rotation, holiday organizing, updating systems, basic tidying, or reorganization of high-traffic areas. Many clients find that with the busyness of their lives, ongoing touch-ups are helpful to keep order in the home! We offer quarterly, bi-monthly, monthly, or twice-monthly maintenance packages.

Do you sell gift certificates?

Yes! If that special someone has been aching for help getting that one crazy room in order, we can send you a gift voucher. These are popular for birthdays, Mother’s Day, Father’s Day, and Christmas. However it's very important that the recipient has expressed interest and openness to having outside help! The process will only be worth the investment when someone is 100% onboard.

I’m so embarrassed, I never let anyone see my mess! Is mine the worst you’ve ever seen??

Absolutely not! And you are not the only one to worry that you’re “just like that TV show!” If you are willing to reach out for help, then it’s 99.9% likely that you are not a "hoarder." Everyone has their own area of "mental block" making it difficult to let go of things holding them back. We NEVER judge your process; we never judge your space; we will never force you to get rid of something; we practice 100% confidentiality regarding your situation; and we compassionately support you in making the steps YOU are ready to make.

How do I prepare for your visit – is there anything I need to get in advance?

Before our session we'll email you a few simple things (think: trash bags) that would be helpful to have on hand. If we're working with your clothes, do laundry first; if we're organizing a kitchen have the dishes done. Otherwise, it's most helpful to see your space as it is on a day-to-day basis!

Do I need to be there?

Yes (and no)! We're clearing out the things that don't serve you, and making space for your home to reflect your values & passions... see the consistent word there? :) We need your input for what is trash or treasure and to know how you'll use the space – your main job is decision-making. But for that, you can flow in and out – we'll sort items to prepare for you to swoop in and make decisions, and then we can implement storage solutions independently. We also offer maintenance visits, which can require less involvement from you.

Do you travel?

Raleigh-Durham, North Carolina is our home base and we work regularly in New York City. So far we have also served clients in New Jersey, Connecticut, Pennsylvania, Florida, and California! For inquiries outside of the Raleigh-Durham area or NYC (accessible by public transit), please message us directly to discuss your project.